Question 1

How do I place an order?

Accepted Answer

Add the flavours you want to your cart, go to checkout, enter your delivery details and choose a payment method. You will receive a confirmation email as soon as your order is placed, followed by tracking details once your parcel is dispatched.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

We usually dispatch parcels to the carrier within 2–3 days. Please contact our customer service to check whether your order has already been dispatched. If it has not yet been sent, we can help you change or cancel it. Once the parcel has been handed to the carrier, no further changes are possible.

Question 3

How long does it take to process my order?

Accepted Answer

Most orders are packed at our Shenzhen warehouse and handed to the carrier within 24–72 business hours after payment is confirmed. Processing time can be longer during promotions or public holidays. See our Shipping & delivery page for details.

Question 4

Do you ship to my country?

Accepted Answer

Europe is our main market and we ship to the countries listed on our Shipping & delivery page, with selected additional destinations. All orders are dispatched from our Shenzhen warehouse. If your country is not listed, contact us on WhatsApp or email and we will check whether we can arrange delivery for you.

Question 5

How can I track my order?

Accepted Answer

Once your order is dispatched you will receive a tracking number by email. You can also use our Track my order page at any time — no login needed. Enter either your order number or the tracking number from your shipping email.

Question 6

Will I need to sign for my delivery?

Accepted Answer

Depending on your destination and carrier, an adult signature may be required on delivery. In most European countries the courier will only hand an age-restricted parcel to an adult, and shipments to the United States require adult signature confirmation (21+) under the PACT Act. Please make sure someone of legal age is available to receive the parcel.

Question 7

Are your products authentic?

Accepted Answer

Yes. We develop our own products in-house, and the partner brands we stock are bought only through official, authorised channels — every item is guaranteed genuine. Each device is also inspected at our Shenzhen warehouse before it ships.

Question 8

Which nicotine strengths are available?

Accepted Answer

Nicotine strength varies by device and flavour, and European rules limit how strong a nicotine product may be. Each product page lists the nicotine options available for that item, including 0% nicotine-free lines — please check the product page before adding it to your cart.

Question 9

How many puffs should a disposable device last?

Accepted Answer

The advertised puff count is an estimate based on standard usage. Real results depend on how long and how often you inhale. Treat the number as a guide rather than a guarantee.

Question 10

My device isn't working. What should I do?

Accepted Answer

First try the basic steps in the product description (for example, removing any protective sticker or allowing the device to settle). If it still doesn't work, keep the packaging and contact us with your order number — we will arrange a solution under our Returns & refunds policy.

Question 11

Can I use these products if I don't smoke?

Accepted Answer

No. Vapour products containing nicotine are addictive and are intended only for existing smokers or vapers of legal age who want an alternative. They are not for minors, non-smokers, pregnant or breastfeeding women, or people with heart or respiratory conditions.

Question 12

Do you sell wholesale or bulk quantities?

Accepted Answer

Yes, we support wholesale and bulk orders for eligible business customers. Contact us by email or WhatsApp with your quantities and target markets and our team will prepare a quote.

Question 13

How old do I need to be to buy from qqbangpuff?

Accepted Answer

You must be at least 18, or the legal purchase age in your country if that is higher. In practice that means 18+ across most of Europe, and 21+ for orders delivered to the United States. When you enter the site you confirm your age, and we may verify your age again for orders where required by law.

Question 14

Why do you check my age?

Accepted Answer

Nicotine products are age-restricted. Age checks help us keep these products away from minors and comply with the laws of the countries we ship to. See our Age verification page for details.

Question 15

Will my delivery require an adult signature?

Accepted Answer

For many deliveries in Europe, carriers only hand age-restricted parcels to an adult and may ask for photo ID at the door. Shipments to the United States always require an adult signature (21+) before the parcel is released.

Question 16

Do you sell nicotine-free products to younger customers?

Accepted Answer

No. Our entire catalogue is intended for adults of legal purchase age. Age restrictions apply to the whole website, including 0% nicotine products.

Question 17

Which payment methods do you accept?

Accepted Answer

We accept the payment methods shown at checkout, including major cards and popular alternatives. The exact options available for your order are displayed on the checkout page.

Question 18

When will my card be charged?

Accepted Answer

Your payment is authorised when you place the order and charged according to the payment method you choose. If an order cannot be fulfilled, any charge is refunded to the original payment method.

Question 19

Are my payment details secure?

Accepted Answer

Yes. The site uses SSL encryption and payment information is processed by trusted payment providers. We never store your full card details on our servers.

Question 20

Why was my payment declined?

Accepted Answer

Payments can be declined by your bank for many reasons, such as card limits, address mismatches or anti-fraud rules. Try another card or payment method, or contact your bank. You can also contact us and we will help you complete the order.

Question 21

Can I return an unopened product?

Accepted Answer

Unopened products in their original packaging can usually be returned within 14 days of delivery, subject to local rules. Used or opened vaping products cannot be returned for hygiene and safety reasons.

Question 22

I received a damaged or faulty item. What now?

Accepted Answer

We are sorry about that. Photograph the shipping box and its contents as soon as the parcel reaches you — at the moment of delivery, before you sign. Then contact us with your order number within 1–3 days of delivery for damaged or missing items; faulty devices can be reported as soon as you notice them, within 7 days. We will arrange a replacement, repair or refund under our Returns & refunds policy.

Question 23

When will I receive my refund?

Accepted Answer

Once your return is approved and received at our Shenzhen warehouse, refunds are usually processed within 3–5 business days to your original payment method. Your bank may need a few extra days to show the refund.

Question 24

Who pays for return shipping?

Accepted Answer

If the return is due to our error or a faulty product, we cover the return cost. For other eligible returns, the buyer usually covers return shipping. Contact us before sending anything back.

Question 25

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. Creating an account lets you track orders, save your details and check out faster next time.

Question 26

I forgot my password. How do I reset it?

Accepted Answer

Open the account login page and choose “Forgot password”. Enter the email you registered with and follow the link we send you to create a new password.

Question 27

How can I contact support?

Accepted Answer

The fastest way is WhatsApp — chat with us at the number shown on our Contact us page. You can also email our support team or use the contact form and we will reply as soon as possible.

Question 28

What are your support hours?

Accepted Answer

Our support hours are shown on the Contact us page. Messages sent outside these hours are answered on the next working day.

How can we help?

Related pages

Shipping & delivery

Returns & refunds

Contact us

Still have questions?