Returns made simple

We want you to be happy with every order. If you receive a damaged, faulty or incorrect item, or if your order qualifies for return under the rules below, contact us and we will find the fairest solution — usually a replacement or refund.

Because most of our customers are in Europe, our policy follows European consumer rules. If you shop with us from the EU or the UK you have a 14-day right of withdrawal on unopened products, and a legal guarantee for faulty goods — nothing in this policy reduces those rights.

• Unopened, sealed products in their original packaging, requested within 14 days of delivery (the standard withdrawal period in the EU and UK; longer if your local consumer law allows).
• Damaged or missing items — photograph the box and its contents on arrival and report within 1–3 days of delivery.
• Faulty products — report as soon as you notice the problem, within 7 days of delivery, with photos.
• Incorrect items sent by mistake — report within 7 days of delivery.
• Orders cancelled before dispatch where a refund is agreed.

• Opened, used or partially consumed products.
• Products without original packaging or with damaged seals (unless faulty).
• Products returned after the stated window without prior agreement.
• Items damaged by misuse, improper storage or tampering.
• Products seized, refused or returned by customs after you accepted responsibility for import rules.

1. Message us on WhatsApp or email our support team with your order number and a short description of the problem.
2. Include photos of the item and packaging if the product is damaged, faulty or incorrect.
3. Wait for our confirmation — please do not ship anything back before we approve the return.
4. Pack the item securely in its original packaging and ship it to the return address we provide, with the return reference clearly written on the parcel.

Refunds are issued to the original payment method after we receive and check the returned item, or immediately for approved faulty/damaged claims where no return is needed.

If the return is caused by our error — wrong item, damage or fault — we cover the return shipping or provide a prepaid label. For other approved returns, the buyer pays return shipping unless local consumer law says otherwise.

If a flavour or variant you ordered is out of stock, we will offer an exchange, a store credit, or a full refund — your choice. For faulty devices, we replace the item or refund the purchase price.

Start a return or ask a question on our Contact us page. Please include your order number so we can help you faster.