Your privacy matters

This website is operated by qqbangpuff, a company registered in Hong Kong with its factory and warehouse in Shenzhen, China. Our registered address is 18 2/F, TUSPARK, 118 WAIYIP STREET, KWUN TONG, HONG KONG. This policy applies to everyone who visits our website, creates an account or places an order. By using the website, you agree to the practices described here.

We only collect the information we genuinely need to run the store, deliver orders and answer your questions. We never sell your personal data.

• Contact details — your name, email address, phone number and delivery address when you place an order or contact us.
• Account details — your username/email and password (stored securely) if you create an account, plus your order history.
• Order details — the products you buy, quantities, prices, payment method and delivery information.
• Age verification data — the confirmation that you are of legal age, and any age verification result required for an order.
• Payment data — payment is processed by our payment providers; we only keep the payment method type and a reference, not your full card number.
• Technical data — IP address, browser type, device information and pages you visit, collected through cookies and similar technologies.
• Communications — the content of messages you send us through the contact form, email or WhatsApp.

• To process orders: confirm payment, prepare parcels, arrange delivery and send tracking updates.
• To run your account: sign you in, show your orders and let you manage your details.
• To verify age and comply with age-restricted product laws.
• To answer support questions submitted by email, WhatsApp or the contact form.
• To prevent fraud and misuse, and to keep the website secure.
• To improve the website and, with your consent where required, send news and offers.
• To meet our legal and accounting obligations.

We only share your data with providers that help us operate the store, and only to the extent needed:

• Delivery carriers — name, address and phone number so your order can be delivered and signed for.
• Payment providers — to process transactions securely. They handle card data under their own policies.
• Age verification services — where the law or the order requires it.
• IT and hosting providers — who store and protect the website and its data.
• Authorities — only when we are legally required to disclose information.

We do not sell, rent or trade your personal information to third parties for their own marketing.

We use essential cookies to make the store work (for example, keeping items in your cart and remembering your language and currency) and, where you allow it, analytics cookies to understand how the site is used. Full details are in our Cookie policy.

We keep personal data only as long as needed for the purposes above. Order and accounting records are kept for the period required by law (for example, tax records). Marketing data is kept until you unsubscribe. Support messages are kept while we resolve your enquiry and then deleted.

Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent at any time.

You can exercise these rights by emailing [email protected]. We will respond within the time required by law. If you are in the EU/UK and believe we mishandled your data, you may also complain to your local data protection authority.

We use SSL encryption, access controls and secure hosting to protect your data. No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.

This website is for adults of legal purchase age only. We do not knowingly collect information from minors. If you believe a minor has provided us personal data, contact us and we will delete it.

We may update this policy from time to time. The latest version is always available on this page with the date it was last updated. Significant changes will be highlighted where practical, for example by email to account holders.

For privacy questions, contact us by email at [email protected], by WhatsApp, or by post at 18 2/F, TUSPARK, 118 WAIYIP STREET, KWUN TONG, HONG KONG. We are happy to help.